NICE Ltd. (NICE) 53rd Annual Nasdaq Investor Conference December 10, 2025 10:30 AM EST
Company Participants
Beth Gaspich – Chief Financial Officer
Presentation
Unknown Analyst
All right. Welcome, everybody, as we close out the NASDAQ Conference. I’m delighted to have NICE here and have Beth Gaspich, CFO of NICE. I am filling back in as Meta Marshall previously covered communication software. So very familiar with Beth. and the story.
Beth Gaspich
Chief Financial Officer
Yes. Thank you. Thank you for having us. We appreciate it. Nice to see you again.
Question-and-Answer Session
Unknown Analyst
Great. Thanks for having you back at NASDAQ. We all appreciate it. Investor sentiment on CCaaS has been a little bit challenged despite kind of positive commentary towards the AI opportunity from NICE, your peers in the space as well as kind of consistent optimism in our channel techs. Just where do you feel like that disconnect lies? And is there a path to kind of closing that?
Beth Gaspich
Chief Financial Officer
Yes, it’s a great question I would say by probably the primary misconception is to really understand that AI is a tailwind and a key growth driver for NICE. As we’ve looked at our performance year-to-date, we’ve seen our AI revenue that’s embedded in our cloud platform, scoring at more than 40%. It’s a key driver for us in enabling in the customer experience platform that we deliver really end-to-end capabilities to optimize the customer experience, the customer journey, doing it in a cost-effective manner for customers. And so first, that expertise that we have in AI, then further amplified and accelerated through the recent acquisition that we did of Cognigy, which is another leader in the market in agentic AI, coupled with NICE as a leader in CCaaS really brings the strength of all of that together.
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